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  • Writer's pictureLuke

The main reason we get less than seller 4-star reviews and how to avoid it.

Updated: May 8, 2023 has over 1000 five-star reviews from satisfied customers (that adds up to more stars than in the wild duck cluster M11). However, our average is 4.95 which means in 20 reviews 19 will be 5 star and one will be 4 star.

Most of the four-star reviews do not mention any specific negative experience. All we can do is speculate about the reasons behind these four-star reviews... I think it's likely people that like the tour but 4 star is the best they ever review something, this is how my dad approaches reviews, but like I said without them sating anything wrong it's all speculation.

Of the very few 4-star reviews that actually cite a reason for not giving 5 stars the vast majority usually say it's because of the weather. While we cannot control the weather, we do monitor the weather and send an email a day or so before the tour with the current weather and temperature forecast. We also provide hand warmers and have a few blankets you can use during the tour. However, it's important for prospective guests to understand that this is an outdoor program, and weather conditions can affect the experience. Also, we appreciate the vast majority of our guests who understand this and don't hold it against us.

It's important for guests to be aware that the tour takes place right after sunset, and as the sun goes down, the temperature drops. Therefore, it's recommended to bring an extra coat, layer, or blanket to use once it starts getting cooler to keep yourself comfortable throughout the tour. If when you get the email before your tour and it says it will be too cold for you feel free to cancel. we also guarantee satisfaction so if for any reason you are not satisfied with your tour let us know and we will issue a full refund.

In conclusion, while has received an overwhelmingly positive response from our customers, there is still a small percentage of four-star reviews. Most of these reviews cite no issues at all but of the few that do weather-related issues are the main reason, which is beyond the control of the company. However, is committed to providing guests with all the necessary information to prepare for the tour and have the best possible experience. Prospective guests should be aware of the weather conditions and take steps to stay warm and comfortable throughout the tour. With proper preparation and realistic expectations, is sure to provide a memorable and enjoyable experience for all their guests.

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