Dear AstroTours Community,
We have an important update to share with you today.
Since our inception, AstroTours has always strived to provide an exceptional experience for our stargazers. We've committed to delivering not just an entertaining tour, but an educational adventure that leaves you with a deeper appreciation for our universe. To achieve this, we've worked with various partners, one of which has been Virgin Experience Gifts.
While Virgin Experience Gifts has been a valuable partner in our journey, we have faced a number of challenges with their booking and payment system. We've found it difficult to ensure a seamless experience for our customers, and it has been causing complications that reflect poorly on our operation.
After much consideration, we have decided to end our partnership with Virgin Experience Gifts.
We believe that this decision will enable us to better control the quality of our service and streamline our booking and payment process. However, we understand that some of you might have purchased or received vouchers from Virgin Experience Gifts for AstroTours. We want to reassure you that we will continue to honor these vouchers. Please reach out to us directly if you have any questions or need assistance.
To make things easier for our customers, we're excited to announce a new, user-friendly gift portal right on our website! If you're looking to gift an unforgettable stargazing experience, you can now do so directly through our website. Check out our gift portal at: https://www.astrotours.org/gift.
We believe that this transition will enhance the overall AstroTours experience and make gifting our tours easier than ever.
We would like to express our sincere gratitude to all our customers for their continued support. We're looking forward to exploring the stars with you soon.
The AstroTours Team